ecostore USA provides information on our most frequently asked questions! If you have a question that is not answered here, please feel free to contact us and we'll be happy to give you the information you are looking for. We'd love to hear from you.
About our products...
Why should I use ecostore products?
Because we care about your health! So many conventional products are being linked to chronic health issues. It makes good sense to us to eliminate those NASTY CHEMICALS and get back to nature. By using all plant based ingredients we not only protect your health but your planet too.
How do you develop your products?
ecostore is fortunate to have on its’ team some of New Zealand’s best minds. Employing the most experienced chemists, formulators and aroma therapists we are able to maintain our high standards and continue keeping current with the latest eco science developments. We do not test on animals, we use the best nature has to offer and pride ourselves on being green and sustainable inside and out.
Do ecostore products really work?
Yes! ecostore products really work! But don’t just take our word. Fifteen years of customer comments and reviews speaks for itself. The team at Ecostore continues to maintain its high standards for the product line by monitoring performance and making changes to improve when necessary. By searching globally for the best nature has to offer in way of ingredients ecostore can safely assure you that our products are as good or better than your conventional supermarket brands.
So what does No Nasty Chemicals™ mean?
Our mission is to focus on individual health issues. Our ingredients are the principle factor in helping Ecostore achieve this goal. By eliminating hazardous toxins that are the basis of so many conventional cleaning products we not only help you but keep our planet in the best shape possible. Doing Good by Nature means taking the wonderful gifts that nature offers and developing plant based products that are safe, authentic and really work.
Would you like to learn more about what we consider "nasty chemicals?" and the truth about what "going green" really means.
About our policies...
How long will it take to receive my order?
We pack and ship orders carefully & promptly. Please allow 2 to 3 business days from the time you place your order, until your order ships. We offer a number of shipping choices for you to choose from during checkout.
What are ecostore USA's shipping policies?
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using Federal Express. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options. Once your order is placed, please allow 2 to 3 business days for processing prior to shipping. You can read about our shipping policies here.
Where is ecostore USA located?
ecostore USA is located in the suburban Detroit, Michigan area. Our shipping warehouse is located in Pennsylvania.
What are the business hours for ecostore USA?
Our shipping warehouse & our offices operate from 8am to 5pm EST.
What is the return policy?
At ecostore USA we offer the best customer service. We want our customers to be thrilled with our products - and we certainly stand behind our products. If you would like to see our detailed return policy and procedures, please visit our return policy page.